Theme Colors
Background pattern
Background pattern
  • Overlay

F.A.Q

Tenants

Frequenly Ask Questions

************************************************************

Q
What is your application Process?

You must submit a rental application and answer all questions on the form at a non-refundable application fee. We will determine whether, from your responses to the application questions, you qualify for the unit you are applying for. If you do not, we will reject your application. If you do, we will check your credit report, criminal historyand employment and rental references to confirm that they meet our criteria. If you meet our criteria, we will approve your application. This process could take minutes or hours depending on the client’s co-operation.

Contact Us
Q
What does the Ksh.500 application fee cover and why is it non-refundable?

Our application fee covers our costs to screen you as a tenant. This includes not only the application report fee, but also the time our staff must take to collect and verify the information on your application and make a decision on your application.Therefore, the Ksh.500 fee is non-refundable because we incur the costs of processing your application regardless of whether your application is approved or declined.

Contact Us
Q
Where do I send first month’s rent?

: First month’s rent,(in the form of M-PESA Pay bill transaction, certified cheque, orcashier’s check) should be given along with signing your lease,House,water and Electricity deposit to our office/field personnel at time of move-in.

Contact Us
Q
When is rent due?

Your rent is due in advance, on the first day of each calendar month. If your rent is not received by the 5th of each month, you will receive late fee penalty.

Contact Us
Q
What should I do if I will be late in paying my rent?

You should inform our General Manager in signed letter of the date which you expect to pay your rent. Upon doing so, you must include the late fee.

Contact Us
Q
How can I avoid paying late fees?

Two weeks before the beginning for the month in which you’d like to start.

Contact Us
Q
What maintenance is the tenant responsible to pay?

The tenant is responsible to pay for tenant caused damage during their tenancy. Some of these types of items are: light bulbs, paint and broken windows. If a call to the maintenance department is made for this type of repair, the tenant will end up being “billed back” for the materials and labor charges.

Contact Us
Q
My sink/toilet is clogged; do I have to pay for it to be cleared by the plumber?

At the time of the work order request it is known what the reason for the plumbing backups are. Once the plumber is dispatched and has cleared the line there are several indicators as to what the cause is. The tenant would not be responsible for the things beyond their control such as a damaged sewer line or a clogged line due to tree roots. The tenant would be responsible for the plumbing charges if inappropriate items were put down the drain or flushed in the toilet, such as potato peelings, or accidentally dropped children’s toys.

Contact Us
Q
: I called in a repair but Property Maintenance Experts said they can’t do it, why?

Fortcom is only an agent for the owner and cannot spend the owner’s money without their permission. We do not always have the owner’s permission to send out a technician. A repair would not be authorized for several reasons; such as the owner performs maintenance himself, we have to contact a home warranty company or the owner has their own handyman. We try hard to satisfy all tenants’ requests but ultimately must follow the owner’s instructions. At the time of the repair request, you should be notified if there is any kind of possible impediment to complete your repair request.

Contact Us
Q
Why was I charged for a missed appointment?

When an appointment is made with you for a technician to come out and make a repair, you are given a time window for the expected arrival. If you are not able to be there then you must have somebody there over the age of eighteen years old to allow the technician in to make the scheduled repair. If for any reason you have to leave or forget about the appointment, the technician comes, and you or another adult is not there you will be charged for a missed service call. If you in advance that you are unable to make a scheduled appointment, a call or email to our maintenance team twenty-four hours in advance will prevent you from getting charged for the missed appointment.

Contact Us
Q
How do I renew my lease?

Upon expiration of your one-year lease agreement, your lease is automatically renewed and becomes a month-to-month lease unless you specifically request a new one-year lease from your designated field agent.

Contact Us
Q
How do I remove a room mate from the lease?

To remove someone from your lease, you will need to have said tenant write a formal 30 day notice stating his or her desire to waive all right and liability to the apartment. This can only be done after the lease has expired. Please see our Field Manager for details. You will then need to re-apply for a new lease for you to qualify to rent the home.

Contact Us
Copyright © 2019 | Fortcom Holdings Limited | All Rights Reserved